Delivery & Returns

Delivery

Free delivery with no minimum order, applicable to Mainland England, Wales and Southern Scotland (excluding Highlands, Islands, NI and Europe).

Bank Holidays: Please note, we only dispatch between Monday to Friday. We do not dispatch or deliver on Bank Holidays - please allow a little extra time for your order to arrive.

When you place an order with us, you can expect:

  • An email from us confirming your purchase.
  • An email from us when your order has been dispatched and it’s on its way.

    Returns

    We hope that you will be completely satisfied with your purchase. However, if you have any issues with your purchase, you have 14 days (from the purchase date) to cancel your order and return all the goods back to us at your own expense with the original packaging and unused. Shipping costs are non-refundable under any circumstance.

    In case an exchange is preferred, please contact us and we will try our very best to accommodate. Our policy lasts 14 days, if 14 days have gone by since your purchase date, unfortunately you will not be eligible for a refund or exchange.

    If a material defect in the goods is found or if your order arrives with any signs of damage, please email products@skar.co.uk a photograph with your order number, within 4 days of delivery and we will issue a refund or replacement for you. Both returns and exchanges require a receipt or proof of purchase.

    Please keep your packaging and do not use the damaged goods, so that they can be collected and returned to us if necessary. We will notify and advise you via email once your refund has been approved or rejected. If you are approved, then your refund will be processed and automatically applied to the original payment method used within 3-5 working days.

    We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at:

    Our returns address is:

    Skar Precision Mouldings Ltd
    Lady Lane Industrial Estate
    Hadleigh
    Ipswich, Suffolk IP7 6AZ

    Call us on 01473 828000 if you can’t find your answer here.